Privacy Policy

Last updated: April 9, 2026

This Privacy Policy (the “Policy”) sets out the practices of Reflector Entertainment Ltd. (“Reflector” “us” or “we“) with respect to the collection, use and disclosure of your personal information on our website reflectorentertainment.com (“Site”) with respect to the situations set out in this Policy.

For the purposes of this Policy, personal information is any information that allows a natural person to be identified, directly or indirectly.

By accepting our Policy or providing us with personal information, after having had an opportunity to review it, you agree that your personal information will be treated in accordance with our Policy.

1. How can we reach our Privacy Officer?

You can reach our Privacy Officer by mail: [email protected]

Any information a user provides to the above e-mail will not be used for direct marketing purposes, unless expressly requested by such user.

2. How do we use your personal information?

How we will treat your personal information will depend on the nature of your interaction with us. Below is a description of how we process your personal information, with the understanding that we may also process your personal information as provided by applicable privacy laws or otherwise with your consent.

In the course of our activities, we process your personal information in the following manner:

With cookies when you navigate our Site;
When you communicate with us by email;
When you send us your application;
When you choose to give us permission to access your information from third-party websites.

2.1 With cookies when you navigate our Site.

When you browse our Site, we refer you to the cookie banner of our Site that informs you on our use of cookies. Indeed, the use of cookies may involve the processing of your personal information. As part of your browsing on our Site, we collect cookies. You can enable these technologies by accepting or opting out of the cookies identified in the cookie banner on our Site. For more information, we invite you to also consult our cookie banner at anytime by clicking on the cookie logo on the bottom left-hand side of the Site’s page or by consulting our cookie policy included hereinunder.

2.2 When you communicate with us.

How do we collect your personal information?

We collect your personal information directly from you when you send us an email.

What categories of personal information are collected and for what purposes do we use it?

Class of Information	Usage
Identification information: Last name, first name, email address if you use your personal contact information.	Confirm your identity and allow relevant Reflector personnel to communicate with you.
Content of the message (if personal information is provided).	Identify your needs in order to respond to your request.

Important: We ask that you do not include any personal information that is not necessary for the content of the message.

Who has access to personal information?

Reflector’s personnel, whose duties require it, will have access, in whole or in part, to your personal information.

We also use third party service providers who provide services, software, and cloud services to collect, store, and process your personal information on our behalf.

Your personal information may be shared with our parent company namely the Bandai Namco group of companies. This allows us to better understand who our consumers are, to improve our products based on global trends, needs, and interests, and to commercially promote our products using locally tailored media that match the reality of the geographic area.

Your personal information may be shared with third parties who partner with us or affiliated entities. We collect advertising and analytics information from third parties to support our marketing initiatives, and to better manage our advertising campaigns.

2.3 When you send us your application

How do we collect your personal information?

We collect your personal information directly from you when you submit your application to us by filling out the form on our Site, emailing us your application, or applying through our third-party platform pages LinkedIn, Indeed, Dayforce or Recruitee.

If your application is submitted through a recruitment firm/employment agency, we will collect your personal information from that firm or agency. We may also collect your personal information when you are referred.

What categories of personal information are collected and for what purposes do we use it?

Class of Information	Usage
Identification information: First name, last name, email, phone number.	To communicate with you, to evaluate your application for employment or to allow us to manage any follow-up in connection with this application.
CV and any other relevant document (cover letter, presentation message, etc.).	To communicate with you, to evaluate your application for employment or to allow us to manage any follow-up in connection with this application.

Who will have access to your personal information?

We restrict access to your personal information to those Reflector employees who require such access as part of the recruitment process (human resources, internal team members related to the position to be filled, technical and administrative support).

We also use third party service providers who provide software and cloud services to collect, store, and process your personal information on our behalf.

Your personal information may be shared with our affiliated entity, Bandai Namco group companies, including its subsidiaries, parent company, or international entities. This allows us to better understand who our global consumers are, to improve our products based on global trends, needs, and interests, and to commercially promote our products using locally tailored media that match the reality of the geographic area. For some positions, we may share your personal information with a criminal record check provider.

3. Children’s data

We do not knowingly collect personal information from anyone under the age of 14 without the consent of the holder of parental authority or guardian. If you are under the age of 14, you must not provide us with any personal information without the express permission of a parent or legal guardian. We encourage parents and guardians to review this Policy. If you are a parent or guardian and believe that personal information from a child under the age of 14 has been collected without your consent, please contact us. We will take appropriate steps to delete this information.

4. Rentention period

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was collected. The criteria used to determine our retention periods include:

The length of time we have an ongoing relationship with you and provide services to you and the length of time thereafter during which we may have a legitimate need to reference your personal information (for example during a recruitment process);
Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records documents for a certain period of time before we can delete them); and
Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations).
Once the purposes have been met, personal information is destroyed, anonymized or made non-identifiable in a secure manner.

Once the purposes have been met, personal information is destroyed, anonymized or made non-identifiable in a secure manner.

5. Where we store personal information and is it transferred outside of Quebec?

Your personal information may be held on several servers and platforms, including Reflector’s servers, cloud service provider platforms that we use, or the servers of third parties with whom we do business. In connection with the use of these platforms, it is likely that your personal information will be transferred to and hosted outside of Quebec by these providers, particularly in the rest of Canada, the United States or Europe.

When we consider that the disclosure of your personal information outside of Québec is necessary to support our operations, we assess whether your personal information is adequately protected in the event of disclosure. We will only share your personal information if we believe it is adequately protected. Communication will also be governed by an appropriate contractual agreement.

6. Safeguards

We implement and deploy adequate and reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, disclosure, use or modification. These measures are tailored to the nature and sensitivity of the personal information we process.

If you have reason to believe that your personal information has been compromised or is being accessed without authorization, we invite you to contact our Privacy Officer without delay, using the contact information provided in Section 1 of this Policy.

7. Your rights regarding your personal information

The law gives you different rights regarding your personal information. In particular, you have the following rights in connection with the use of our Site:

7.1 Access to and correction of Your Personal Information

You can ask us if we hold any personal information about you and, if so, you can request access to that personal information. You can request that we correct any incomplete or inaccurate personal information we hold about you.

7.2 Withdrawal of your Consent

You may request that we rectify any incomplete or inaccurate personal information we hold about you.

7.3 Portability

You may request that a copy of your information be provided to you or another service provider in a structured, commonly used technology format.

8. How can you exercise your rights?

To exercise any of your rights above, please contact our Privacy Officer at the contact information provided in Section 1 of this Policy. You also have the right to file a complaint with the Commission d’accès à l’information du Québec.

9. How do you make a complaint about our handling of your personal information?

Reflector takes requests, complaints, and comments about how we handle your personal information very seriously. We encourage you to contact our Privacy Officer to submit complaints or comments about our privacy practices.

Your complaint will be reviewed by our Privacy Officer, who will determine whether the handling of your personal information complies with our privacy program, as well as any applicable laws.

You can also file a complaint with the Commission d’accès à l’information du Québec using the form available on the Commission’s website. However, we encourage you to contact our Privacy Officer first.

10. External websites or services

This Policy does not apply to, and we are not responsible for, any third-party websites, pages or applications that may be accessed through our products and services, including, but not limited to, through our pages on social media or recruitment websites. If you follow such links, these third-party websites or services will have their own privacy policies that you should review before submitting your personal information.

11. How we update this Policy

We may change our Policy from time to time. Changes will be posted on Reflector’s Site along with a notice of change. The proposed amendments will come into force on the date specified in the relevant notice of change.

12. Summary of our internal privacy governance policy

Reflector is committed to protecting your personal information throughout its lifecycle, in accordance with its privacy practices and in accordance with the requirements contained in applicable laws.

To this end, in addition to our Privacy Policy, Reflector has adopted an internal governance policy with respect to personal information, the purpose of which is to set out the principles governing the protection of personal information in the context of its operations.

The objectives of our internal policy are:

- Ensure that your personal information is handled properly, securely, compliantly and transparently;
- Establish guidelines for the handling of personal information by Reflector throughout its life cycle; and
- Define the roles and responsibilities of the Privacy Officer and our staff.

12.1 Roles and responsibilities

Since respecting your personal information is everyone’s business at Reflector, our Privacy Officer is supported by a team that is aware of the protection of personal information as well as the rights of the individuals concerned.

Each member of our staff has a role to play in ensuring that we can act in accordance with our privacy program. In fact, each member of our staff is called upon to:

- Direct any questions or comments to the Privacy Officer about how we handle or should treat your personal information;
- Participate in training and awareness activities on the importance we place on the protection of personal information.

12.2 Governance principles

Reflector recognises the importance of the protection, confidentiality and security of the personal information it handles in the course of its activities and the importance of educating its staff and partners on this subject.

Reflector has prepared best practice and prohibited practices guidelines regarding how we may handle your personal information, such as and without limitation:

- We determine the purposes and objectives before we collect your personal information. Thereafter, your personal information is used only in accordance with those purposes and objectives;
- We seek to collect only the bare minimum in order to achieve the identified purposes;
- We strive to obtain your consent at the time we collect your personal information, and when it is sensitive personal information, we seek your express consent;
- We display our Privacy Policy in a clear and prominent manner when we collect your personal information through technological means;
- We ensure that our technology products or services with privacy settings provide the highest level of privacy by default, without any intervention on your part;
- We do not use technologies that enable identification, location or profiling without disclosing this practice and informing you how to enable such features;
- We conduct privacy impact assessments when required by law, and when we consider that the processing of your personal information poses risks to your privacy;
- We limit access to your personal information only to those of our staff and service providers who need to have access to your personal information in the course of our operations;
- We do not share your personal information with third parties without your consent, except as permitted by law.
- Reflector has a process for responding to and dealing with privacy incidents. In this process, Reflector shall take reasonable steps to reduce the risk of significant harm and review its practices to prevent future privacy incidents of a similar nature. Reflector documents all confidentiality incidents in its privacy incident log book as required by law and will adapt its privacy program as necessary following a confidentiality incident. In the event of a confidentiality incident involving personal information, Reflector takes reasonable steps to limit the risk of harm and prevent the recurrence of such incidents.
- When an incident presents a serious risk of harm, Reflector will notify the persons concerned as well as the Commission d’accès à l’information du Québec, in accordance with legal requirements.

13. Cookie policy

13.1 What are cookies?

This Cookie Policy explains what cookies are, how we use them, the types of cookies we use (i.e., the information we collect using cookies and how that information is used), and how to manage your cookie settings.

Cookies are small text files used to store small pieces of information. They are stored on your device when a website loads in your browser. These cookies help ensure that the website functions properly, enhance security, provide a better user experience, and analyse performance to identify what works and where improvements are needed.

13.2 How we use cookies

Like most online services, our Site uses both first-party and third-party cookies for various purposes. First-party cookies are primarily necessary for the Site to function properly and do not collect any personally identifiable data.

The third-party cookies used on our Site primarily help us understand how the Site performs, track how you interact with it, keep our services secure, deliver relevant advertisements, and enhance your overall user experience while improving the speed of your future interactions with our Site.

13.3 Types of cookies we use

Cookies that we use on the Site are categorized within the cookie banner in the following categories, For more information, we invite you to also consult our cookie banner at anytime by clicking on the cookie logo on the bottom left-hand side of the Site’s page:

13.3.1 Necessary

Necessary cookies are required to enable the basic features of this Site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

13.3.2 Functional

Functional cookies help perform certain functionalities like sharing the content of the Site on social media platforms, collecting feedback, and other third-party features.

13.3.3 Analytics

Analytical cookies are used to understand how visitors interact with the Site. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

13.3.4 Advertisement

Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.

13.4 Managing cookie preferences

You can change your cookie settings at any time by clicking on the cookie logo button at the bottom left of the Site’s pages. This will allow you to return to the cookie consent banner and update your preferences or withdraw your consent immediately, at any time.

Additionally, different browsers offer various methods to block and delete cookies used by websites. You can adjust your browser settings to block or delete cookies. Below are links to support documents on how to manage and delete cookies in major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using a different web browser, please refer to its official support documentation.

Privacy Policy